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Dolores: Hello! Dolores speaking…
Tim: Ah yes, hello. I’d like to enquire about flights to Hong Kong from Kennedy Airport in New York, please. I’m off to a conference at the end of the month – Thursday 22nd until Tuesday 27th. Could you tell me about the flight availabilityand prices?
Dolores: Certainly. Do you want to go economy, business or first class?
Tim: Well, I’d like to go first class, but unfortunately I’ll have to go economy – company rules, you see.
Dolores: Yes, sure, I understand. How many of you will be travelling?
Tim: Ah, it’s just me.
Dolores: Okay, so that’s one seat … economy … New York – Kennedy to Hong Kong Airport.
Tim: And how much will that be?
Dolores: Let me see … to qualify for the discount rate, you need to stay over a Saturday, which you are doing … Yes, that’ll be $830.
Tim: Right, and does that include airport tax?
Dolores: No, tax is another $70 on top of that.
Tim: Okay. Can I book that, then?
Dolores: Certainly.
Dolores: Can I help you with anything else?
Tim: Yes, I’d like to book a hotel room too, for the full five nights.Could you check if the Regency Hotel has any rooms free?
Dolores: Yes, they do.
Tim: And is there a discount rate for conference delegates?
Dolores: Yes, there is. I think it’s 10% but I can check that for you.
Tim: Okay, do you mind if I book it provisionally for now and I’ll call you back later to confirm? I just need to check one or two details.
Dolores: That’s fine, sir. Can I help you with anything else?
Tim: No, that’s all for now. As I said, I’ll call you back.